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Reputation Network Blacklist Support

Return Path customers using the Return Path Deliverability Monitoring Suite, Return Path Platinum Service, or Return Path Professional Services may contact their dedicated account representative through normal channels and/or obtain helpful information in the Learning Center of the Return Path Tools website.

If you are using one of Return Path's free reputation services, or Return Path Certification, you may obtain answers to your questions by visiting the Return Path Knowledge Base or the forums listed below. We offer limited direct support for these services through our Customer Service team.

Return Path Knowledge Base

The Return Path Knowledge Base contains answers to common questions as well as in depth email and deliverability information. We recommend checking the Knowledge Base prior to submitting a support ticket, as the answer to your question is likely just a few clicks away!

Return Path Customer Service & Support

Support for Return Path services are available through our Support Services Center. Support is available for various Return Path services including Return Path operated Feedback Loops, Sender Score.org, Return Path Reputation Network Blacklistist, Return Path Certification (Return Path Certified and Return Path Safelist). If you do not find the information you need in our Knowledge Base you may submit an online support ticket.

Our Normal Support Hours are: Monday through Friday, 8:30 AM to 5:00 PM MST
Submitted requests will generally be responded to within one business day, issue resolution time will vary by product and issue complexity.

Return Path Reputation Network Blacklist Support

Return Path provides an informational website, http://sendersupport.senderscore.net, for senders who are listed on the Return Path Reputation NetworkBlacklist (RNBL) and concerned that ISPs may be blocking them based on our data. This support site allows senders to research their reputation scores and understand why their IP addresses are listed. Senders can also request temporary removal from our blacklist if they have identified and are in the process of correcting the root cause of their poor performance. Senders can submit additional inquiries by email that are handled by a fully staffed customer support desk.

Sender Abuse and Complaint Reporting

Any concerns or complaints regarding the Return Path Certification program can be submitted to certification@returnpath.net.

NOTE: Please include the full headers and body text of the offending message, but it is not necessary to send WHOIS records, traceroute output, or similar information.

Legacy Services

The following services are no longer owned and operated by Return Path. To obtain support for these services, please reference the links below:


 
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